Important:
In order for your blogs to appear at your domain, your domain administrator / domain host must create the domain or subdomain, and direct the CNAME Record to www.compendiumblog.com.

Please forward these Instructions on to them.  If you manage your own DNS records through your registrar, you can find step-by-step instructions on how to make this change by visiting our "Creating Your CNAME Record" blog post.  This post links to individual documents for some of the top registrars.

Instructions to Complete the CNAME Record Set-up:

1. Create the subdomain: blog.insertyourcompanyhere.com
2. Create the CNAME Record – through your DNS records you will need to create the CNAME record for this subdomain
3. Point the CNAME Record to www. compendiumblog.com
4. Verify Set-up: Once you have completed this action, please go to http://www.compendiumblog.com/web/setup/dnscheck to verify.  When the CNAME record has been created correctly, you will receive a notification highlighted in blue saying it is set-up correctly.

FAQs and Common Challenges:

FAQ: I cannot set my CNAME Record to a domain, it has to be to an IP Address.
Resolution: You can point your CNAME Record to a domain, this is how we manage content.  By pointing to our domain, we are able to host your blog and tie into our network of Servers and Databases used to support the platform.

FAQ: How does my content populate my blogs?
Resolution: Our Complex Structure of Databases ensure that the Content Applicable to your network is populated into your appropriate subdomain

Challenge: The subdomain is set an A Record rather than a CNAME Record
What happens in a browser: No page will resolve when the URL is typed into a browser
What happens in verification: You will receive a notification in the verification step that the subdomain has been set to an A Record and will be highlighted in red

Challenge: The subdomain is set to redirect to www.compendiumblog.com
What happens in a browser: You will be taken to a Compendium login screen
What happens in verification: You will receive a notification in the verification step that the subdomain is set incorrectly and will be highlighted in red 

Challenge: The CNAME record is set but pointing to www.compendium.com
What happens in a browser: You will be taken to the Compendium website
What happens in verification: You will receive a notification in the verification step that the CNAME is directed to www.compendium.com and will be highlighted in red

Welcome to Compendium's Support Center!

The Support Center provides you with information about the Compendium account set up process, User and Administrator questions, blog design, and Compendium blogging best practices.

To get started, you can select a specific category below or search the entire Help Center by entering a query in the search bar in the left sidebar.

Using Your Compendium Account	Content Creation & Moderation	Template Design	Social Sharing

If you would like to view our Administrator and User training videos, you can watch them by clicking on the icons below.

User Training	Administrator Training

We always appreciate customer feedback, so thank you.  We will be sure to add your idea  to our product log and it will be prioritized accordingly.

Again, thank you for your suggestions and ideas! Please contact us if you have any additional questions.

Please use the submission form to suggest a product enhanancment.

Contact Support

We will respond to your request within eight business hours and your inquiry will be routed to the appropriate resource that will follow-up with you regarding completion or resolution status.

• Online:  http://help.compendiumblog.com/blog/landing-pages/0/0/contact-support
• Phone: (317) 777-6255
• Email:  help@compendium.com

Support Hours:

8:30 a.m. - 5:00 p.m. (EST)

Your request will be responded to within 8 business hours. In addition, your inquiry will be routed to the appropriate resource that will follow-up with you regarding completion or resolution status.